Your privacy matters to us. Orchid Inn is committed to handling personal information responsibly and transparently in connection with catering enquiries, event planning, payments, and service delivery.
1. Information We Collect
We may collect personal information including your name, email address, telephone number, event details, guest-count information, payment-related information, service preferences, and any information you provide through forms, email, or direct communication.
2. How We Use Your Information
We use information to manage proposals, deliver catering and event services, communicate with clients, process payments, improve service quality, comply with legal obligations, and respond to operational enquiries or event requests.
3. Booking and Payment Data
Proposal, confirmation, and payment information may be processed through secure internal procedures or trusted service providers. We use this data for confirmation, billing, fraud prevention, and transaction reconciliation.
4. Guest Communications
If you contact Orchid Inn by phone, email, WhatsApp, or online form, we may retain your communication history to respond effectively, manage follow-up, personalize service, and document operational requests connected to your event or enquiry.
5. Website Usage Data
When you visit our website, certain technical information such as browser type, device type, approximate location, page usage, and interaction data may be collected through cookies or analytics tools to support website performance and user experience improvements.
6. Sharing of Information
We do not sell personal information. We may share information only where reasonably necessary with payment processors, catering suppliers, logistics providers, event partners, IT providers, legal advisors, or authorities where required by law or legitimate business operations.
7. Data Retention
We retain personal information only for as long as needed to fulfil booking, operational, legal, accounting, dispute-resolution, or security purposes. Retention periods may vary depending on the type of data and the applicable legal framework.
8. Security Measures
Orchid Inn applies reasonable administrative, technical, and organisational safeguards to protect information from unauthorised access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed as completely secure.
9. Your Choices and Rights
Subject to applicable law, you may request access to your information, correction of inaccurate information, or clarification about how your data is used. You may also contact us to update communication preferences or ask questions about privacy practices.
10. Cookies and Analytics
We may use cookies or similar tools to improve functionality, remember preferences, and understand website traffic. You can control cookie settings through your browser, although some site functionality may be affected if cookies are disabled.
11. Updates to This Policy
We may revise this privacy policy from time to time. The latest published version on our website will apply from its stated effective date.
12. Contact Us About Privacy
If you have questions about this privacy policy or how your personal information is handled, please contact Orchid Inn at info@orchidinn.com.sa or call +966 50 920 8666
+966 13 899 5772.